1. Introduction

Finduy ("Finduy," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our mobile application, website, and related services (collectively, the "Platform").

This Privacy Policy explains what information we collect, why we collect it, how it is used, when it may be shared, how long it may be retained, and the choices available to you.

By using Finduy, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information collected by Finduy depends on the features you use and your account type.

2.1 Account and Contact Information

When you create or manage a Finduy account, we may collect information such as:

• Name
• Email address
• Phone number, where provided
• Profile photograph
• Account type, such as Customer, Vendor, or Delivery Partner
• Area of residence or address information, where provided

2.2 Vendor and Business Information

Vendors may provide additional information necessary to operate their stores and listings, including:

• Business or store name
• Business address or location
• Store profile information
• Product and service information
• Business contact details
• Payment or payout information where required

2.3 Identity Verification Information

Where identity verification is required, we may collect information including:

• Government-issued identification such as a Ghana Card, Passport, or Driver's License
• Information extracted from identification documents, such as name, document number, issue date, expiry date, and photograph
• Images or video frames used for liveness and identity verification
• Verification results and related fraud-prevention information

2.4 Location Information

With your permission, Finduy may access your device location while you are using the Platform.

Location information may be used to:

• Show nearby products, services, stores, and places
• Calculate distances between users and listings
• Assist with delivery and navigation features
• Improve location-based marketplace functionality

Finduy does not use your precise location for cross-app tracking or advertising tracking.

2.5 Orders, Bookings, and Transaction Information

When you place an order, book a service, or participate in a transaction, we may collect:

• Order and booking details
• Products or services purchased or booked
• Delivery address and delivery instructions
• Transaction status
• Vendor and delivery partner information
• Payment-related transaction information

2.6 Payment Information

Certain Finduy services may require payment or payout information.

Payment transactions may be processed through third-party payment providers. Finduy does not intentionally store complete card credentials such as full card numbers, CVV codes, or other sensitive payment authentication information where such information is handled directly by the payment processor.

2.7 User-Generated Content

Finduy allows users to create and share content through the Platform. This may include:

• Product and service listings
• Store information
• Reviews and ratings
• Messages and chat content
• Images and listing descriptions
• Reports submitted about users or content

2.8 Customer Support Information

When you contact Finduy for assistance, we may collect information contained in your support request, including your account details, correspondence, screenshots, descriptions of issues, and other information necessary to investigate and respond to your request.

2.9 Device, Diagnostic, and Technical Information

Finduy and service providers used by Finduy may collect limited technical information required to operate, secure, diagnose, and improve the Platform. This may include:

• Device and operating system information
• IP address
• Application version
• Crash information
• Performance and diagnostic information
• Technical logs

3. How We Use Your Information

We use information collected through Finduy only for legitimate Platform operations and related purposes, including:

• Account Management: Creating, maintaining, authenticating, and securing user accounts
• Marketplace Functionality: Enabling users to browse, list, order, book, sell, deliver, and communicate through the Platform
• Location-Based Features: Showing nearby products, services, stores, and delivery-related information
• Orders and Bookings: Processing and managing orders, bookings, deliveries, cancellations, confirmations, and related activity
• Payments: Processing payments, subscriptions, payouts, rewards, and related financial transactions through authorized payment providers
• Identity Verification: Verifying user identities, preventing impersonation, fraud, and abuse, and protecting the integrity of the Platform
• Communication: Sending account notifications, transaction updates, booking updates, delivery notifications, security alerts, and support responses
• Platform Safety: Investigating reports, enforcing our Terms, preventing fraud, and responding to abusive or prohibited conduct
• Platform Improvement: Diagnosing technical issues, measuring performance, fixing crashes, and improving features
• Legal Compliance: Complying with applicable legal, regulatory, accounting, fraud-prevention, and security requirements

4. Advertising and Tracking

Finduy may display advertising, including rewarded advertisements provided through third-party advertising services.

Finduy does not sell users' personal information and does not use personal information such as names, email addresses, phone numbers, payment information, physical addresses, or precise location to track users across apps or websites owned by other companies.

Third-party advertising providers may process limited technical information necessary to deliver, secure, measure, and operate advertisements in accordance with their own privacy obligations and applicable platform requirements.

5. When We Share Information

We do not sell your personal information.

Information may be shared only when reasonably necessary for the operation, security, or legal obligations of the Platform, including with:

• Vendors and Customers: Information necessary to complete orders, bookings, communications, and transactions
• Delivery Partners: Information necessary to complete deliveries, such as delivery location, customer contact information, and delivery instructions
• Payment Providers: Information necessary to process payments, subscriptions, payouts, and financial transactions
• Technology Service Providers: Hosting, messaging, authentication, crash reporting, maps, infrastructure, security, and related technical services
• Advertising Providers: Limited information necessary to provide and measure advertisements in accordance with applicable privacy requirements
• Legal and Regulatory Authorities: Where required by law, legal process, regulation, court order, or reasonably necessary to protect users or the Platform

Third-party service providers that process information on behalf of Finduy are expected to protect that information in accordance with applicable law and their contractual or legal obligations.

6. User-Generated Content, Reporting, and Safety

Finduy allows users to publish listings, reviews, ratings, messages, store information, and other user-generated content.

Finduy has zero tolerance for objectionable content and abusive behavior. Users must not post, send, upload, publish, list, or distribute content that is abusive, threatening, harassing, hateful, sexually explicit, fraudulent, misleading, illegal, discriminatory, violent, defamatory, or otherwise prohibited under our Terms of Service.

Users can report objectionable content and abusive behavior directly through the reporting tools available within the Finduy application. Reports may be submitted in relation to users, listings, stores, reviews, ratings, and messages.

Users may also block other users. Blocking restricts interactions between the users and may prevent blocked users' marketplace content or communications from being shown to the blocking user, subject to functionality required for existing transactions, dispute resolution, safety, or legal obligations.

Finduy reviews reports and may take appropriate action, including removing content, restricting functionality, suspending accounts, or permanently terminating accounts that violate our Terms or applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include:

• Encrypted network communications using HTTPS/TLS
• Access controls for sensitive information
• Authentication and account security measures
• Restricted access to identity-verification information
• Secure infrastructure and hosting practices
• Monitoring and fraud-prevention controls
• Security updates and vulnerability remediation

No electronic system can guarantee absolute security, but we work to protect user information using safeguards appropriate to the nature of the information we process.

8. Identity Verification and KYC

Finduy may require identity verification before certain account types or features are activated.

Identity verification information is used for purposes including:

• Confirming that a user is a real person
• Comparing identification documents with the person submitting them
• Detecting fraudulent, altered, expired, or suspicious identification
• Preventing impersonation and misuse of the Platform
• Meeting legal or regulatory requirements where applicable

Identity-verification information is not used for advertising or cross-app tracking.

9. Data Retention

Finduy retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Platform, resolving disputes, preventing fraud, enforcing agreements, maintaining security, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it is retained.

• Account information may be retained while the account is active and during the account-deletion process.
• Transaction and financial records may be retained where required for accounting, tax, fraud-prevention, legal, or regulatory purposes.
• Certain moderation, fraud, dispute, or security records may be retained when reasonably necessary to protect users or the Platform.
• Identity-verification records may be retained where required for fraud-prevention, security, or applicable legal obligations.

Information that we are legally required to retain may remain after account deletion for the applicable retention period and will not be used for unrelated purposes.

10. Account Deletion

Finduy users can initiate deletion of their account directly from within the Finduy application.

The account deletion option is available under: Settings > Account Management > Delete Account.

When you request deletion:

• Your account is scheduled for deletion.
• You may be given a limited period during which you can cancel the deletion request before final deletion occurs.
• Personal information associated with the account will be deleted or anonymized when it is no longer required for legitimate legal, transactional, fraud-prevention, security, or regulatory purposes.
• User-generated content associated with your account will be removed where required, except information that must lawfully be retained.

Account deletion is available to all eligible Finduy users regardless of their location.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Access personal information associated with your account
• Correct or update your account information
• Request deletion of your account and associated personal data
• Withdraw optional permissions through your device settings
• Disable location access through your device settings
• Opt out of optional marketing communications
• Request information about how your personal data is being used

Some features may not function properly if required permissions or information are withdrawn.

To exercise privacy rights that cannot be managed directly from your account, contact us at support@finduy.com.

12. Device Permissions

Finduy may request access to device capabilities only when required for particular features.

These permissions may include:

• Location: To display nearby products, services, stores, and distance information
• Camera: To capture listing images, profile images, identification documents, or identity-verification images
• Photos or Media: To upload images selected by the user
• Microphone: Where required for voice messaging or voice-search functionality
• Notifications: To send order, booking, delivery, account, chat, and security updates

You can manage these permissions through your device settings.

13. Children's Privacy

Finduy is not intended for children under 18 years of age.

We do not knowingly create accounts for or intentionally collect personal information from children under 18. If we become aware that such information has been collected contrary to our policies, we may take steps to remove it and terminate the associated account.

14. Third-Party Services

Finduy relies on third-party service providers to support certain Platform functionality. These may include services for:

• Cloud infrastructure and hosting
• Authentication
• Payments
• Maps and location services
• Push notifications
• Advertising
• Crash reporting and application diagnostics

These providers may process limited information necessary to provide their services. Their processing may also be governed by their own privacy policies and applicable legal obligations.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Finduy, applicable laws, technologies, or our privacy practices.

When material changes are made, we may notify users through the Platform, by email, or through another appropriate communication method.

The date displayed at the top of this Privacy Policy indicates when it was last updated.

16. Contact Us

If you have questions, privacy concerns, complaints, or requests relating to your personal information, you can contact Finduy using the details below: