Frequently Asked Questions

Download the Finduy app and complete the registration process using the required account information. Some optional profile information may be completed later.

Identity verification helps protect the Platform from fraud, impersonation, fake accounts, and abuse. Verification may also be required before certain account types or features become available.

Depending on the available verification options, Finduy may accept a Ghana Card, Passport, or Driver's License.

Liveness verification helps confirm that the person submitting an identification document is physically present and is the legitimate holder of the identity.

Accounts may be restricted or suspended for fraud, prohibited content, abusive behavior, fake verification information, reward manipulation, or other violations of Finduy's Terms.

Contact support@finduy.com if you believe a restriction was applied incorrectly.

Browse available products, select the product you want, add it to your cart, provide the required order and delivery information, and complete checkout.

Select an available service, choose a date and time, provide any necessary notes, and submit the booking request. The Vendor may then confirm or reject the booking.

Eligible bookings may be cancelled using the available cancellation option inside Finduy. Availability depends on the booking's current status.

Where delivery is available, a Vendor may assign an eligible Delivery Partner to fulfil an order. Customers must provide accurate delivery information.

Finduy has zero tolerance for objectionable content and abusive behavior. Prohibited content includes abusive, threatening, harassing, hateful, sexually explicit, fraudulent, misleading, illegal, discriminatory, violent, defamatory, or exploitative material.

Use the reporting option available inside Finduy. Depending on the feature, you may report a user, product, store, review, rating, or chat message.

Select the appropriate reason and provide additional information where useful.

Finduy may review the reported content, account, messages, listings, transactions, and other relevant information needed to investigate the issue.

Appropriate action may include removing content, restricting features, suspending an account, or permanently terminating an account.

Open the available moderation or user-action menu associated with that user and select Block User.

Finduy will ask you to confirm before blocking.

Blocking restricts interactions between you and the blocked user. This may prevent direct messaging and hide marketplace content associated with that user from you.

Historical records may still be retained where necessary for disputes, fraud prevention, moderation, legal obligations, or existing transactions.

Go to: Settings > Account Management > Blocked Users

Select the user and use the available unblock option.

Certain Vendor features may require an active subscription. Available plans, prices, durations, and benefits are displayed before purchase.

Unless otherwise stated before purchase, Finduy Vendor subscriptions do not automatically renew. Vendors must renew manually when required.

Refund eligibility depends on the transaction, circumstances, payment provider requirements, and applicable law.

Contact support@finduy.com with the relevant transaction information.

No. Never share your Mobile Money PIN, card PIN, password, OTP, or authentication code with a Vendor, Delivery Partner, or anyone claiming to represent Finduy.

Eligible users may share their unique Finduy referral code or referral link with new users. Rewards may be credited when applicable referral conditions are completed.

Current point values and eligibility rules are displayed inside the Finduy app.

Redemption depends on the current eligibility rules, minimum thresholds, verification requirements, and other conditions displayed within Finduy.

Fake or duplicate accounts, self-referrals, fraudulent verification information, automated activity, or deliberate manipulation of the Finduy reward system may invalidate rewards.

Finduy may allow users to voluntarily watch eligible advertisements and receive reward points.

Reward values and conditions are displayed within the application.

Rewarded-ad points are intended for eligible Finduy discounts and are not automatically withdrawable as cash.

Eligible advertising rewards may contribute toward discounts on qualifying orders, subject to the limits and conditions displayed inside Finduy.

No. Finduy does not sell users' personal information.

No. Finduy does not use your name, email address, phone number, payment information, physical address, or precise location to track you across apps or websites owned by other companies.

With your permission, Finduy uses location to show nearby products, services, stores, and places, calculate distance, and support delivery or navigation.

No. Some information may be associated with your Finduy account because it is needed for account, marketplace, security, payment, support, or transaction functionality.

Being linked to your Finduy identity does not mean Finduy is tracking you across other companies' apps or websites.

You can request account deletion directly inside Finduy.

Go to: Settings > Account Management > Delete Account

Follow the confirmation steps displayed in the app. You do not need to email support before submitting the deletion request.

Your account is scheduled for deletion. During the pending period, you may remain signed in so you can view the deletion status, cancel the request, or handle eligible existing transactions and support matters.

Yes. While your request is still pending, open the account deletion section and use the available cancellation option.

Finduy currently schedules eligible account deletion requests for completion after approximately 30 days.

This allows time to cancel accidental requests and handle eligible existing transactions, disputes, or support matters where necessary.

Personal information associated with your account will be deleted or anonymized when it is no longer required for legitimate legal, financial, fraud-prevention, security, dispute-resolution, or regulatory purposes.

No. Removing Finduy from your device does not delete your Finduy account.

Use: Settings > Account Management > Delete Account to request account deletion.

Contact Finduy Support with the payment reference and a description of the issue.

You may also need to contact your bank, Mobile Money provider, or payment processor if the problem relates to their systems.

Where relevant, provide your order or booking details, transaction reference, screenshots, messages, delivery information, and a clear description of the problem.

Finduy uses administrative and technical safeguards designed to protect user information, including HTTPS/TLS communications, authentication, access controls, and restricted access to sensitive information.

Email: support@finduy.com
Phone: +233 53 888 3371