1. Introduction

Finduy ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our mobile application and services ("Platform"). By accessing Finduy, you agree to this Privacy Policy.

2. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

2.1 Personal Information

When you create an account or use our services, you provide us with personal information that includes:

• Account Data: Name, email, phone number, profile photo
• Vendor Details: Business name, location, license numbers (if applicable)
• Payment Data: Mobile money/card details (processed securely via third-party providers)

2.2 Usage Data

• Location (for proximity-based listings)
• Search history and interactions (e.g., clicks, chats)
• Device information (OS, IP address)

2.3 User-Generated Content

• Product/service listings
• Reviews and ratings
• Chat messages with vendors/customers

3. How We Use Your Data

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Provide Services: Display nearby vendors, enable chats, process payments
• Improve Platform: Analyze usage trends, optimize search results
• Personalization: Recommend relevant products/services
• Communications: Send order updates, security alerts, promotions (opt-out available)
• Legal Compliance: Fraud prevention, tax obligations

4. Data Sharing

We only share data with:

• Vendors/Customers: Necessary for transactions (e.g., delivery address to vendors)
• Service Providers: Payment processors, cloud hosting (under strict contracts)
• Legal Authorities: If required by law

We never sell your data to third parties.

5. Data Security

• Encryption for sensitive data (SSL/TLS)
• Regular security audits
• Limited employee access

6. Your Rights

You have certain rights regarding your personal information, including:

• Access, correct, or delete your data
• Opt out of marketing emails
• Disable location tracking (via device settings)
• Request data portability

Contact support@finduy.com to exercise these rights.

7. Children’s Privacy

Finduy is not intended for users under 18 years. We do not knowingly collect their data.