Frequently Asked Questions
Get clarity on how Finduy works - beta testing, vendor stores, rewards, and more
Need Help?
Support Line: +233 20 609 7358
Email: support@finduy.com
Accra Office: Maritime Academy Road
Connect with UsWhat is Finduy?
Finduy is a hyperlocal marketplace app connecting customers with nearby vendors, services, and places. Earn rewards for shopping, selling, and engaging with the platform.
Is Finduy available outside Ghana?
Currently, Finduy operates in Ghana only. Future expansions will be announced.
How do I report a bug or suggest a feature?
Email beta@finduy.com with details. Valid reports earn 50-500 points in our Beta Program.
How do I register as a vendor or customer?
Download the Finduy app from
the App
Store
or Google Play
Sign up with a Ghanaian mobile
number
Vendors must submit a valid ID
for verification
Can I change my registered MoMo number?
Yes, but only after 29 days. Email support@finduy.com with:
Reason for change
New number + Ghana Card copy
A selfie with your ID (future
requirement)
What if my account is suspended?
Suspensions occur for fraud, policy violations, or fake referrals. Contact support with evidence for appeal.
How do vendor subscriptions work?
Monthly (30 days) or Annual (12
months, 5% discount)
No auto-renewals – manual
renewal required
Payment via Mobile Money, Card,
or Bank Transfer
Can I get a refund for my subscription?
Monthly: Request within 7 days
(no full refund)
Annual: Request within 14 days
(prorated refund after)
No refunds for partial use or
policy violations
How are Ad Revenue discounts applied?
Watch ads to earn ₵0.50 per
view (accumulated in your balance)
At checkout, get up to 25%
discount on orders (covered by Ad
Revenue)
Example: A GHS 100 item + GHS
25 Ad Revenue = You pay GHS 75
How does the referral system work?
Share your unique referral code
Earn points for 3 levels of invites:
Level 1 (Direct): 25 points
Level 2 (Your invitee’s
invites): 10 points
Level 3 (Their invites): 5
points
When can I redeem referral points?
Minimum 2,000 points required
Must complete 300 Daily
Check-ins monthly to unlock redemption
Payouts processed 1st–2nd week
of the next month
What actions void my rewards?
Fake/duplicate accounts
Self-referrals
Fraudulent MoMo transactions
How much do I earn per ad watch?
₵0.50 per ad, accumulated in your Ad Revenue balance.
Can I withdraw Ad Revenue as cash?
No. Ad Revenue only applies discounts (up to 25%) on purchases.
Do ads affect delivery fees?
Yes! Watching ads may qualify you for free delivery (based on distance).
What if I have a payment dispute?
Contact Finduy Support
Escalate to Ghana CPC (0244 433
662) if unresolved
Is my data secure?
Yes! We comply with Ghana’s Data Protection Act (Act 843).
Ready to revolutionize local shopping?
Join Finduy's movement today! Be the first to experience smarter buying, effortless selling, and real rewards—all in your neighborhood. The future of local commerce starts with you.