Frequently Asked Questions

Download the Finduy app from the App Store or Google Play
Sign up with a Ghanaian mobile number
Vendors must submit a valid ID for verification

Yes, but only after 29 days. Email support@finduy.com with:
Reason for change
New number + Ghana Card copy
A selfie with your ID (future requirement)

Suspensions occur for fraud, policy violations, or fake referrals. Contact support with evidence for appeal.

Monthly (30 days) or Annual (12 months, 5% discount)
No auto-renewals – manual renewal required
Payment via Mobile Money, Card, or Bank Transfer

Monthly: Request within 7 days (no full refund)
Annual: Request within 14 days (prorated refund after)
No refunds for partial use or policy violations

Watch ads to earn ₵0.50 per view (accumulated in your balance)
At checkout, get up to 25% discount on orders (covered by Ad Revenue)
Example: A GHS 100 item + GHS 25 Ad Revenue = You pay GHS 75

Share your unique referral code
Earn points for 3 levels of invites:
Level 1 (Direct): 25 points
Level 2 (Your invitee's invites): 10 points
Level 3 (Their invites): 5 points

Minimum 2,000 points required
Must complete 300 Daily Check-ins monthly to unlock redemption
Payouts processed 1st–2nd week of the next month

Fake/duplicate accounts
Self-referrals
Fraudulent MoMo transactions

₵0.50 per ad, accumulated in your Ad Revenue balance.

No. Ad Revenue only applies discounts (up to 25%) on purchases.

Yes! Watching ads may qualify you for free delivery (based on distance).

To request deletion of your Finduy account and associated data, please follow these steps:
Step 1: Send an email to support@finduy.com from the email address associated with your Finduy account

Step 2: Use the subject line: "Account Deletion Request - [Your Full Name]"

Step 3: Include the following information in your email:
Your full name as registered on Finduy
Your registered phone number
Your registered email address
Reason for account deletion (optional)

Step 4: We will send a confirmation email within 48 hours. You must reply to confirm your deletion request.

Step 5: Account deletion will be processed within 30 days of confirmation.

Data that will be permanently deleted:
Personal identification information (name, email, phone number)
Profile data and preferences
Transaction history and purchase records
Chat and messaging history
Saved addresses and payment methods
Ad Revenue balance and referral points
Vendor store information (if applicable)
Subscription history and payment records

Data that may be retained for legal/compliance purposes:
Financial transaction records required by Ghanaian law (retained for 7 years)
Records of disputes or legal issues (retained for 5 years)
Anonymized usage data for platform improvement
Information required to prevent fraud or security incidents

Additional Retention Period: Some data may be retained for up to 90 days in backup systems before permanent deletion.

Yes, Finduy provides users with control over their data. You can request deletion of specific data without deleting your entire account.

To request partial data deletion:

Step 1: Email support@finduy.com with the subject: "Partial Data Deletion Request"

Step 2: Specify exactly which data you want deleted:
Chat history
Purchase history
Search history
Location data
Profile information
Other specific data types

Step 3: Include your registered email and phone number for verification

Note: Some data may be essential for account functionality and cannot be deleted individually without affecting your ability to use Finduy services.

Immediate effects:
Your account will be deactivated within 24 hours of confirmation
You will no longer be able to log in to Finduy
All active subscriptions will be cancelled
Any pending transactions will be processed according to our terms

Permanent deletion:
Complete data deletion occurs within 30 days
Backups containing your data will be purged within 90 days
You will receive a final confirmation email once deletion is complete

Important: Account deletion is irreversible. Once completed, you cannot recover your data or account history.

Contact Finduy Support
Escalate to Ghana CPC (0244 433 662) if unresolved

Yes! We comply with Ghana's Data Protection Act (Act 843).